Cancellation & Refund Policy

1. Overview

This policy outlines the cancellation and refund procedures for bookings made through Your Spaces. We understand that plans can change, and we strive to be fair to both hosts and guests.

2. Cancellation Process

If you need to cancel a booking:

• Contact the host directly through the platform messaging system
• Discuss the cancellation and any potential refund with the host
• If you cannot reach an agreement, contact us at meduard.krasniqi@yourspaces.io

We encourage open communication between hosts and guests to resolve cancellation requests fairly.

3. Refund Requests

Refunds are processed manually on a case-by-case basis. To request a refund:

• Email meduard.krasniqi@yourspaces.io with your booking details
• Include your booking ID, dates, and reason for cancellation
• Provide any relevant documentation or evidence if applicable
• We will review your request and respond within 2-3 business days

Refund decisions take into account several factors:

• How far in advance you're cancelling
• The host's perspective and circumstances
• The reason for cancellation
• Whether the host can rebook the space

4. Refund Processing

If a refund is approved:

• Refunds are processed through Stripe to your original payment method
• Processing time is typically 5-10 business days, depending on your bank
• You will receive an email confirmation when the refund is issued
• Refunds may be full or partial depending on the circumstances

5. Host-Initiated Cancellations

If a host needs to cancel a confirmed booking:

• The host should contact the guest immediately
• The host should notify us at meduard.krasniqi@yourspaces.io
• Guests are typically eligible for a full refund when a host cancels
• Repeated host cancellations may result in account penalties

6. Special Circumstances

We understand that unexpected situations arise. Special consideration may be given for:

• Medical emergencies (documentation may be required)
• Family emergencies
• Natural disasters or severe weather events
• Government-mandated travel restrictions
• Spaces that significantly differ from their listing description

If you experience any of these circumstances, contact us immediately with supporting documentation where possible.

7. No-Shows

If a guest does not show up for their booking and does not contact the host or platform in advance, they are typically not eligible for a refund. The full booking amount will be paid to the host.

If you know you'll be unable to attend, please communicate with the host as early as possible to discuss options.

8. Disputes

If you have a dispute regarding a cancellation or refund:

• First, try to resolve the issue directly with the other party
• If unresolved, email meduard.krasniqi@yourspaces.io with full details
• Include all relevant information: booking ID, communication history, photos, etc.
• We will review and mediate the dispute fairly
• Our decision on disputes is final

9. Platform Fees

The platform's 10% commission is included in any refund calculations. If you receive a full refund, the platform fee is also refunded. For partial refunds, the fee is calculated proportionally.

10. Changes to This Policy

We may update this cancellation and refund policy as our platform evolves. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions or to request a cancellation or refund:

Email: meduard.krasniqi@yourspaces.io